Delivery

Our products are freshly prepared each week to order, and dispatched on Tuesdays, Wednesdays and Thursday's via our delivery partner, APC. Delivery is £6.95 per order. 



When going through the order process, you can select a delivery day of your choice, Wednesday-Friday. 

When will I receive my delivery?

Once despatched your parcel should arrive the following working day on a next day service. Delivery is not completely guaranteed in case of unforeseen circumstances, this may result in a delivery taking place outside of the estimated hours or the following working day.

APC will send you an email notification on the morning of your delivery – This will include your consignment number and your 2 hour time slot for delivery.

You can manage your delivery using your consignment number and post code at our courier APC’s website. You will be able to see up to date information about the progress of your delivery including:

Estimated two hour time slot for your delivery.
The driver stop number for your delivery along with live tracking of your courier driver using the ‘Pinpoint your delivery’ service.

Please note: If your delivery address is in the Scottish Highlands & Islands, delivery may take two working days from the point of despatch.

What if I am not at home to sign for my order?

Our couriers are required to obtain a signature upon delivery unless you have given them delivery instructions.

You can request the following options by calling APC on 0800 37 37 37.

• Change delivery date
• Leave with neighbour
• Leave in safe place
• Collect from depot

If this is not possible APC will attempt delivery and will leave a card. You will also receive a text and email notification to let you know that they missed you. To rearrange delivery visit APC’s website, or call 0800 37 37 37.

If you receive a calling card/email/text after an attempted delivery, you have the following options at https://apccalled.com/

Reschedule delivery
Collect from depot

Can I choose a delivery slot?

No, however APC will text and/or email you an estimated two hour time slot the morning of your delivery.

Returns & Cancellations

If you wish to cancel your order, please contact us on office@kennifordfarm.com within 24 hours of placing your order. If you wish to cancel after this, it would not be possible as the butchers will already have started to prepare your order.